Work Order Management and the Internet of Things


Everyone knows that the introduction of the internet has heralded a revolution of information. For the first time in human history, literally billions of people have access to vast stores of knowledge at their fingertips. However, the usefulness of the internet is not limited to information. The second wave of the internet revolution is the so-called Internet of Things. There are countless examples and thought-experiments wherein the Internet of Things can change daily life. However, it may be best to begin with a concrete example for business: The Internet of Things and work order management.

So, what is theĀ Internet of Things? Put simply, the Internet of Things is a concept which describes the interconnectedness of objects and machines in addition to people and information. Any machine, whether it be a warehouse forklift or a coffee-maker, can be outfitted with Wi-Fi capabilities and brought into a network. As the costs of internet hardware go down, more and more devices become connected. One of the major benefits of the Internet of Things to business is the increased availability of data and the overall increase in efficiency. One simple way to see the Internet of Things in action is to look at the example of a work-order management system both with and without networked software.

Imagine a firm which sells machinery to clients and often sends out field technicians to service said machinery. In a disconnected world, the work order management system would be chaotic and inefficient. First, imagine that …